The selection process of candidate

The selection process of candidate Introduction It has also been an opportunity for me to learn various issues surrounding the selection exercise. The selection process involves such issues as job application, short listings and interviews in order to settle down on the right candidate.Advertising We will write a custom essay sample on The selection process of candidate specifically for you for only $16.05 $11/page Learn More There are various factors that are considered before settling down on the right candidate as we will see in the reflective essay below. The basic areas of concern during the selection exercise are the selection decisions, validity and reliability of short listing and interview practices as a component of the selection process. The selection exercise is mainly not a single individual’s task but it is rather an exercise carried out by a panel of professionals mainly the human resources managerial team. Decision making is therefore based upon some laid down policies which are agreed upon by the code of ethics or by the selection panel since depending on individuals’ responses may at times bring about contradictions. The selection panel must therefore carry out adequate prior preparation concerning the exercise whereby it is more appropriate to involve professionals in this field. This is because there are many trained professionals in this field and the selection criteria for various candidates are based upon closely related factors. However, different interviewers have different interviewing approaches thus though there might be structured approach of the selection process, the interviewee ought to be adequately prepared and flexible in order to convince each member of the panel that he is the best candidate (Hackney and Kleiner, 1994, p. 8). The selection exercise All human resource professionals appreciate the fact that attracting and retaining the best manpower for a specific job depends largely on the effectiveness of the recruitmen t, short listing, selection and interview criteria. These are the exercises that largely constitute the selection process. There are a number of factors that affect the effectiveness of these stages and hence the decisions regarding the â€Å"best applicant.† The success in every of the stages depends on both the job seeker and the employer through the human resource section (Buckley, Norris, and Wiese, 2000, p. 116).Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The first step in filling any vacant post is recruitment. It involves advertisement of the vacant post either internally, i.e. within the company or publicly, through the mass media. This step allows the qualified and the interested individuals to make application towards the advertised post. Individuals make their application depending on the interest in the job and their belief that they have the required skill s, abilities, and other talents required to do the job well (Catano, 2009, p. 235). However, due to the high rates of unemployment in many nations and other reasons, it is very likely to find individuals who may not be meeting the specified requirements applying for the vacant position. Furthermore, applicants are mainly beyond the required number in most cases thus calling for the short listing exercise. The selection panel puts various factors into consideration, as we will see, in order to shortlist only the individuals who are likely to add value to the company in question. Once the candidates have been shortlisted, personal interviews are carried out to further identify the most suitable candidate since the short listing process may only consider academic and the experience qualifications while the one on one interview enables the selection panel to in identify an individual’s potential. While I have been participating in this exercise, there are various things that I ha ve learnt from observation and interactions with the rest of the members of the panel that I was not able to learn while I was doing my research paper. This has enabled me to enrich my knowledge especially on the fact that academic and other kind of testimonials are not enough proof to settle down on the right candidate thus personal interview is always important in order to combine academics and experience with the right character.Advertising We will write a custom essay sample on The selection process of candidate specifically for you for only $16.05 $11/page Learn More Factors influencing the selection process Considering the participation I had on the selection process coupled with the knowledge and the experiences I have had with my own research and lectures, I have realized that there are several factors that determine the kind of a candidate that fits a certain job. One of the factors is the kind of questions that will be asked during the interview ( Class notes, 2011, p. 1). Before an applicant qualifies to sit down with the interviewing panel, it means that the individual application is worth short listing thus he processes the relevant skills and qualifications for the post in question. The kind of questions that he will be asked and the kind of answers he is likely to give will determine his potential for the post in question. In the job market today, there are professionals who are wholly meant for the selection process and the questions asked in the panel are mainly tailor made to fit the needs of the given company (Barclay, 1999, p. 138). There are three main types of questions â€Å"structured interview, unstructured, and behavioral interviewing style† (Hartley and Bruckmann, 2002, p. 21) which can be categorized into the main subjects of interest such as: Intrinsic and motivational factors, skills and abilities, knowledge of the organization, career goals and objectives, experiences in the desired area, extracurr icular activities and college experiences, academic programs and achievements, hypothetical questions, accomplishments and achievements, geographic preferences, and salary and benefits. (Hartley and Bruckmann, 2002, p. 21) This enables the panel to get the right picture of the interviewee thus settling down on the best candidate. Gender is another major factor that influences decision making in a selection procedure (Radford, 1998, p. 108). In many cases, men have always been considered superior to women and this has also been reflected in job allocation thus affecting the selection process. You will realize that the ratio of men to women in most shortlists varies a lot in many nations with the ratio of men being higher than that of women. Though there is a perception that some jobs are best suited for men while others are best suited for women, jobs that can be done by both genders well still are highly influenced by men superiority complex.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Some of the causes of gender bias in many nations include â€Å"parental expectation of children, education, advertisement if vacancies, self perception, nature of the assessment methods, attitudes and the perceptions of the assessors among others† (Radford, 1998, p. 108). This is passed on to the employer â€Å"gender discrimination† (Radford, 1998, p. 108) as well as the job seeker â€Å"e.g. in education and self selection† (Radford, 1998, p. 108) thus altering the whole selection process. Gender differences and discrimination may not necessarily be structured within the selection process but may be an overall reflection of the selection process. First, the pool of applicants is usually determined by the individual’s decision to apply for the vacant position. Due to the various forces surrounding the two genders, there may be gender differences in this pool of applicants. The successful candidate is usually a product of the selection process. Both the decision to apply and the selection process usually results to a successive reduction in the pool of applicants. The job definition has a lot of influence on the final selection of candidates which may be further influenced by the number of applicants from each gender (Radford, 1998, p. 108). The physical factors surrounding a job are another major factor that determines the recruitment and the selection process. Individuals decide to apply for a certain vacant position depending on the desirability of working in a particular organizational environment (Catano, 2009, p. 235). Some of the physical factors that applicants may consider include the location of the company, size of the enterprise and the kind of industry the job is categorized under. This is influenced by the age of the applicants, accessibility, and whether the job provides autonomy, and opportunities for self development. Conclusion The selection process is one of the areas that determine the quality of the workforce i n any organization. In the world we are living today, people have gone an extra mile to achieve academic excellence thus it is important for the selection panel to be a little bit keen on other qualities of a candidate. Such attributes are mainly achieved through behavioral interviewing style in order to settle down on the best candidate from the pool of academically qualified applicants. References Barclay, J. (1999) Employee selection: a question of structure. Personnel Review, 28 (12), pp. 134-151 Buckley, M. R., Norris, A. C. and Wiese, D. S. (2000) A brief history of the selection Interview: may the next 100 years be more fruitful. Journal of Management History, 6 (3), pp. 113-126. Catano, V. M. (2009) Recruitment and Selection in Canada. Ontario, Cengage Learning. Class Notes. (2011) Research Essay on selection exercise. (MS word) Hackney, M. and Kleiner, B. H. (1994) Conducting an Effective Selection Interview. Work Study, 43 (7), pp. 8-13. Hartley, P. and Bruckmann, C. G. (2 002) Business communication. Routledge, pp. 16-24 Radford, J. (1998). â€Å"Gender and Choice in Education and Occupation†. London, Routledge.

10 Ways To Reduce Stress At Work

10 Ways To Reduce Stress At Work Workplace stress can be so prevalent that it begins to feel like just another part of your job. But this can lead to many long-term ill-effects on both your career and your health. Short of quitting your job for a less stressful one, however, there are a few strategies you can employ to tone down the work stress in your current job. Here are a few great methods  for reducing your stress at work.1. Act, don’t react.If you’re constantly reacting, you’re not doing your best work- and you’re not carefully considering situations as they come at you. Stay in control by stopping before acting and taking a moment to assess and properly strategize. The more you practice this, the less the stress hormone reaction will kick in each time something new gets dropped in your lap.2. Don’t forget to breathe.When you’re stressed, chances are you forget to breathe more often than not. Take a minute or two out of every hour- or after stressful meetings- to mak e sure you get a few deep breaths. Inhale, hold, exhale, hold. Repeat. Three minutes of this can make you feel as calm as if you’d just taken an hour long yoga class.3. Sit up straight.Your posture can actually impact how well you do on the job. De-clutter your workspace and make sure you have enough space to sit up rather than slump over your laptop or your phone. You’d be amazed how much more powerful and capable you’ll feel.4. Get organized.Once you de-clutter your space, do the same for your project lists and your email inbox. Keep things neat and you’ll feel much more nimble when it comes to decision making. Group your papers and projects into action types- â€Å"call back,† â€Å"file,† â€Å"send out,† or â€Å" complete.†5. Make realizable goals.If you set goals for yourself that are too unreasonable, you’ll find you never quite meet them- and you’ll start to feel rather discouraged when you keep failing t o get things done.6. Eliminate interruptions.The worst thing for your productivity is a constant barrage of interruptions. Interruptions are inevitable, and you can’t let them get to you. But you can try and minimize them. If you have a really important project to work on, try turning the ringer off on your phone, and notifications off on your email- even if just for a few hour-long stretches at a time.7. Set a daily schedule.At the beginning of your day, or the end of the day before, come up with a rough schedule for how you will go about tackling your tasks. Don’t forget to block out chunks of time for intense concentration to get your productivity score up, as well as breaks for refreshing yourself, and time to sort through minor administrative tasks as they come up.8. Take care of yourself.Don’t underestimate the power of plentiful sleep and healthy eating, both on your wellbeing and your productivity. Eating crap and not getting enough sleep will only make you more tired, sluggish, and stressed at the lack of your own output.9. Don’t self-impose stress.Fair enough, plenty of your stress is external. But there may be stresses that you’re imposing on yourself- and needlessly. Make sure you’re not too caught up in others’ perceptions of you. Shift your focus off of others and do your own work, as calmly and measuredly as you can.10. Prioritize wisely.Not everything can be a red-hot urgent priority. Have a think about which of your â€Å"top priorities† are actually top priorities, then tackle those. Learning to realize that not all projects and crises have equal weight is a great step towards maturity and minimizing stress.

Who do you think you are Essay Example | Topics and Well Written Essays - 500 words

Who do you think you are - Essay Example Further, as far as my future life is concerned, I must enroll myself in courses that give a good value and which make me feel proud of who I am. Another aspect of my personality is that my confidence has always been at its top level. It has made me realize that nothing in life is unachievable and one needs to go out there and work his best to find out the success that is hidden. The right skills that I possess make me feel confident with every passing day and for this reason my goals become attainable. My future considerations get strengthened with the confidence that has been fed in my personality and which allows me to give my best no matter how tough or trying the circumstances turn out to be. I see a number of opportunities coming up for me in the future which is something that is a plus at any time. Adding to the aspects that are significant within my personality make-up, I am having good physical health which is a definite plus as well. It gives me a solid chance to perform at my very best within my work domains and live my life to the maximum. Since everyone wishes to live a long life, my desire is the same nonetheless. I believe if I remain fit and healthy, nothing can take away the happiness that I have. I am a friendly individual who believes in social behavior to the maximum possible levels. I am good at making friends with people and get along with them quickly. This is one of my biggest strengths and I enjoy it a lot. My personal life is made richer with so many friends around me. It helps me to find out the real side of me that I have. I call them, invite them to go and hang out with me and thus have fun with them all this while. It is a face that some or the other friend is always around me and hence I enjoy their company a lot. What is important here is that I am always available to them whenever they need me. In the end, my profession is that of a registered nurse. As I have

Legal Environment of Business Essay Example | Topics and Well Written Essays - 250 words - 2

Legal Environment of Business - Essay Example In the agreement, they had also agreed that the amount ordered was subject to market forces. From this, their evidence was admissible. Oral contracts are enforceable in law as noted by Morgan, Shedd and (Coley 790). They explain that oral contracts are valid and therefore legally binding. Morgan, Shedd and Coley (783) however, point that oral contracts are not enforceable in some jurisdiction like in the sale of land. Morgan, Shedd and Coley (798) assert that if a sale contract that lacks a delivery date is enforceable in law. In the case where a plaintiff brings a case against the defendant though the sale contract is enforceable in law, the plaintiff cannot be awarded damages since the other part of the contract was not written while it has to be enforced together. In the where goods were stolen at the merchant’s store, Amy bears the responsibility of loss of the goods since they had not transferred ownership of the goods to Tex but was holding in trust for Amy (Morgan, Shedd and Coley 893). Slacks, Inc is not liable for the defective tacks since the made a contract with the boutique to either sell them or return them. Failure to return the tanks means that the boutique is supposed to pay for them. Sandra is entitled to revoke her acceptance since on buying the Nissan, Rocky Mountain Nissian must be aware that in sale or return, the seller delivers the goods to buyer with the knowledge that the buyer can set aside the deal by returning the goods (Morgan, Shedd and Coley 893). In the contract Sandra can return the Nissan. Summer is liable since even cannot get transfer goods for they do not have ownership. Smith could recover since the boat must have been in that condition at sale at Stewart must have known of this

Murder Mystery story Essay Example for Free

Murder Mystery story Essay This is also securing the readers perspective on Sherlock Holmes. All through the Speckled Band Sherlock Holmes displays his distinct ability to decipher the exact meaning of a situation. At the same time that Holmes is doing this, the reader becomes more and more confused about the situation in hand. This is where Conan Doyles first person narrative becomes crucial to the story. He uses Dr. Watson as a translator of Holmes genius. Watson helps the readers understand exactly whats going on and, in a way, puts their minds at ease. This is typical of Arthur Conan Doyle. He creates a psychological battle in the minds of the reader. He uses Holmes to create a trouble with interpretation of sequences past and to come and then simplifies it through Watson. This is what makes all Conan Doyles stories so brilliant for the reader. Conan Doyle uses Holmes to build up suspense with a possible flaw in Holmes brilliance when he declares that the committer of the crime is more cunning than himself. This is essential to the story. Holmes has been portrayed as the best detective in England up to this point and now he himself declares that he has been defeated. This creates extreme suspense for the reader. Also among Holmes abilities is his ability to disguise himself. He makes himself appear to be a person with distinct business at the Roylott estate. This fellow should think that we had come as architects or on some definite business. This adds to Holmes list of excellencies. He is now toying with the mind of the villain in order to accomplish he task he has been set. The unexpected ending. By the end of the Speckled band Doyle has created such suspense and confusion in the minds of the readers that they are waiting in dire anticipation to find out how it will end. The Speckled Band is, in fact, a poisonous snake native to India, the living place of Dr. Roylott for several years. Roylott used the snake to make its way through the ventilation and into the bedroom of Miss Stoner and poison her. No matter how intelligent the reader they would not have the ability to predict this ending. This is a classic ending because it surprises the reader and although the identity of the villain was obvious all the way through the story, it was never clear how he would have murdered his stepdaughter. This is again excellent writing by Conan Doyle. He builds up tension by repeating the events of the past death of Julia Stoner when Holmes re-enacts the sequences of that fateful night with Helen Stoner as a trap for Dr. Roylott. Arthur Conan Doyle uses vast imagery and description to keep the reader glued. It is with this imagery that he creates the tension and creates a sense of tragedy in the mind of the reader. The word black is repeated several times, and this gives a feeling of doom and imbalance. This, paired with nocturnal, silence, darkness and all the other words of sinister imagery creates more tension for the reader. It all builds up and gives the reader an incentive to carry on, to find out what will occur in the next sequence. All the way through there is a mysterious atmosphere and this only pushes the story further into the classic murder mystery genre. Everything down to he scenery and especially the buildings create a tense atmosphere. Conan Doyle wants to put a picture into the mind of the reader, such that they can almost see exactly they are reading about. Grey, lichen-blotched stone windows broken picture of ruin. All these are distinct factors of a house that can be picture in an infinite number of different ways for each individual reader. As this essay concludes the Speckled Band by sir Arthur Conan Doyle is a classic murder mystery story. All the criteria in the second paragraph have been fulfilled. There can be no argument that Sherlock Holmes is the greatest fictional detective in the whole of English literature and Arthur Conan Doyle is, without doubt, the most memorable writer of classic Murder Mystery stories up to the present day. Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE Arthur Conan Doyle section.

computers :: essays research papers

Olu Taju-Deen Jr. 12/2/04 Professor Jones Research Paper Computers are already giving people today access to large amounts of information. This is increasing our brain power, like a hot air balloon it increases our brain power. As computers become more powerful they will grow more intelligent. Some people think that someday computer and machines will be smarter than people. In 5 to 20 years there seems no reason why machines should not become more intelligent than people in the future. Scientists believe computers will start to design and build other computers. They will then be able to evolve more like life evolves. There will then be two forms of life. Many thousands of years in the future there might be competition for power between computers and life. Computers certainly have many advantages over life. They can process large amounts of information quickly. They can be switched off for years, then start to work perfectly when they are switched back on. They come in handy for traveling over long distances. Computers can even be made very small, and control tiny machines which work together in networks to find equations for big problems. The computers of the future are expected to be smaller, faster and smarter. For the past twenty years, CPU performance has doubled about every eighteen months. The storage capacities of hard drives will continue to expand, they are currently growing at a rate of about sixty percent per year. Today, Intel's Pentium II has 7.5 million transistors. If the trend continues, Intel processors should contain fifty million to one hundred million transistors in the first decade of the next century. In five years, computers will have sixteen times the memory capacity they do now. "One big challenge is the time for the processor to access the memory. Bill Gates solution is the processor might be on the same chip as memory. Every time you buy memory, you get a processor." Actual voice input will become a reality, but it may not be widely employed in offices because of privacy and environmental issues. According to Bill Gates, he predicts that within ten years, "every computer will have speech and linguistics built into it†. Instead of typing or clicking, you'll tell your PC to launch this application or print that document. At the office, your e-mail message is just as likely to be a video clip. At home it probably means that your PC takes control of the lights, temperature, and appliances.

Kamala das an introduction Essay

Kamala Das (Has also written under the pseudonyms Madhavikutty and Kamala Suraiyya) Indian poet, short story writer, novelist, playwright, essayist, nonfiction writer, children’s writer, and autobiographer. The following entry presents an overview of Das’s career through 2000. Das is one of the best-known contemporary Indian women writers. Writing in two languages, English and Malayalam, Das has authored many autobiographical works and novels, several well-received collections of poetry in English, numerous volumes of short stories, and essays on a broad spectrum of subjects. Since the publication of her first collection of poetry, Summer in Calcutta (1965), Das has been considered an important voice of her generation who exemplifies a break from the past by writing in a distinctly Indian persona rather than adopting the techniques of the English modernists. Das’s provocative poems are known for their unflinchingly honest explorations of the self and female sexuality, urban life, women’s roles in traditional Indian society, issues of postcolonial identity, and the political and personal struggles of marginalized people. Das’s work in English has been widely anthologized in India, Australia, and the West, and she has received many awards and honors, including the P.E.N. Philippines Asian Poetry Prize (1963), Kerala Sahitya Academy Award for her writing in Malayalam (1969), Chiman Lal Award for fearless journalism (1971), the ASAN World Prize (1985), and the Sahitya Akademi Award for her poetry in English (1985). In 1984, she was nominated for the Nobel Prize in Literature. Biographical Information Das was born into an aristocratic Nair Hindu family in Malabar (now Kerala), India, on March 31, 1934. Her maternal grandfather and great-grandfather were Rajas, a caste of Hindu nobility. Her love of poetry began at an early age through the influence of her maternal great-uncle, Narayan Menon, a prominent writer, and her mother, Balamani Amma, a well-known Malayali poet. Das was also deeply affected by the poetry of the sacred writings kept by  the matriarchal community of Nairs. Das’s father, a successful managing director for a British automobile firm, was descended from peasant stock and favored Gandhian principles of austerity. The combination of â€Å"royal† and â€Å"peasant† identities, along with the atmosphere of colonialism and its pervasive racism, produced feelings of inadequacy and alienation for Das. Educated in Calcutta and Malabar, Das began writing at age six and had her first poem published by P.E.N. India at age fourteen. She did not receive a university education. She was married in 1949 to Madhava Das, an employee of the Reserve Bank of India who later worked for the United Nations. She was sixteen years old when the first of her three sons was born; at eighteen, she began to write obsessively. Although Das and Madhava were romantically incompatible according to Das’s 1976 autobiography, My Story, which describes his homosexual liaisons and her extramarital affairs, Madhava supported her writing. His career took them to Calcutta, New Delhi, and Bombay, where Das’s poetry was influenced by metropolitan life as well as by her emotional experiences. In addition to writing poetry, fiction, and autobiography, Das served as editor of the poetry section of The Illustrated Weekly of India from 1971 to 1972 and 1978 to 1979. In 1981 Das and her husband retired to Kerala. Das ran as an Independent for the Indian Parliament in 1984. After her husband died, Das converted to Islam and changed her name to Kamala Suraiyya. She currently lives in Kerala, where she writes a syndicated column on culture and politics. Major Works Das published six volumes of poetry between 1965 and 1985. Drawing upon religious and domestic imagery to explore a sense of identity, Das tells of intensely personal experiences, including her growth into womanhood, her unsuccessful quest for love in and outside of marriage, and her life in matriarchal rural South India after inheriting her ancestral home. Since the publication of Summer in Calcutta, Das has been a controversial figure, known for her unusual imagery and candor. In poems such as â€Å"The Dance of the Eunuchs† and â€Å"The Freaks,† Das draws upon the exotic to discuss her sexuality and her quest for fulfillment. In â€Å"An Introduction,† Das makes public traditionally private experiences, suggesting that women’s personal  feelings of longing and loss are part of the collective experience of womanhood. In the collection The Descendants (1967), the poem â€Å"The Maggots† frames the pain of lost love with ancient Hindu myths, while the poem â€Å"The Looking-Glass† suggests that the very things society labels taboo are the things that women are supposed to give. In The Old Playhouse and Other Poems (1973), poems such as â€Å"Substitute,† â€Å"Gino,† and â€Å"The Suicide† examine physical love’s failure to provide fulfillment, escape from the self, and exorcism of the past, whereas poems such as â€Å"The Inheritance† address the integrity of the artistic self in the face of religious fanaticism. In Tonight, This Savage Rite: The Love Poems of Kamala Das and Pritish Nandy (1979), Das invokes Krishna in her explorations of the tensions between physical love and spiritual transcendence. The Anamalai Poems (1985), a series of short poems written after Das was defeated in the 1984 parliamentary elections, reworks the classical Tamil akam (â€Å"interior†) poems that contrast the grandeur and permanence of nature with the transience of human history. Poems such as â€Å"Delhi 1984† and â€Å"Smoke in Colombo† evoke the massacre of the Sikhs and the civil war in Sri Lanka. In My Story, originally published in serial format, Das provides details of her extramarital affairs and her unhappy marriage to Madhava Das. She is also the author of a novel, The Alphabet of Lust (1977), and several volumes of short stories in English. Under the name Madhavi Kutty, Das has published many books in the Malayalam language. Critical Reception Critical response to Das’s poetry has been intimately connected to critical perception of her personality and politics; her provocative poetry has seldom produced lukewarm reactions. While reviewers of Das’s early poetry have praised its fierce originality, bold images, exploration of female sexuality, and intensely personal voice, they lamented that it lacked attention to structure and craftsmanship. Scholars such as Devindra Kohli, Eunice de Souza, and Sunil Kumar have found powerful feminist images in Das’s poetry, focusing on critiques of marriage, motherhood, women’s relationships to their bodies and power over their sexuality, and the roles women are offered in traditional Indian society. Many critics have analyzed Das as a â€Å"confessional† poet, writing in the tradition of Sylvia Plath, Anne Sexton, and Denise Levertov. Some scholars, such as Vimala Rao, Iqbar Kaur, and Vrinda Naur, have deemed Das’s poetry, autobiography, and essays frustratingly inconsistent, self-indulgent, and equivocal, although they, too, have praised her compelling images and original voice. Such commentators have suggested that Das is both overexposed and overrated. Other scholars, such as P. P. Raveendran, have connected the emphasis on the self in Das’s work to larger historical and cultural contexts and complicated, shifting postcolonial identities. Indian critics have disagreed about the significance of Das’s choice to write of her experiences as an Indian woman in English; some scholars suggest that, in her shunning of traditional aesthetic form, she has created a new language for the expression of colonial contradictions. Despite disagreement over the aesthetic qualities and consistency of Das’s body of poetry, scholars agree that Das is an important figure whose bold and honest voice has re-energized Indian writing in English.

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Carrier Intelligence Report Deutsche Post DHL March 2013 Table of contents Key financial figures Key stakeholder figures Macro environment Market & consumers 3 4 5 6 Corporate & media Governance & strategy Quarterly performance Corporate performance Business units 7 8 9 10 11 â€Å"Thanks to our presence in the world’s growth markets, the DHL divisions performed particularly dynamically in financial year 2012 and played a key role in increasing our consolidated revenue† Dr.Frank Appel, CEO Operations Human resources Corporate responsibility Acquisitions & divestments Product launches 12 13 14 15 16 Key press releases Outlook & targets 17 19 Key financial figures Express division boosts revenue by 9. 5% in 2012 Income Statement Total revenue EBIT margin Net profit margin Staff costs to revenue ratio Balance Sheet Total non-current assets Total current assets Total quity Total non-current liabilities Total current liabilities Current ratio Return on capital employed Geari ng ratio Cash flow Net cash flow from operating activities Net cash flow from investing activities Net cash flow from financing activities Net increase/(decrease) in cash and cash equivalents Revenue by division Mail Parcels & Express Logistics & Freight EBIT by division Mail Parcels & Express Logistics & Freight 2010 53,605. 0 3. 4% 4. 9% 31. 0% 2011 54,879. 0 4. 4% 2. 3% 30. 5% 2012 57,680. 0 4. 6% 3. 1% 30. 8% Change 5. 1% 0. 2 0. 9 0. 3 LCU, m % % % LCU, m LCU, m LCU, m LCU, m LCU, m % % 24,493. 13,270. 0 10,696. 0 13,844. 0 13,223. 0 1. 00 7. 5% 56. 4% 21,225. 0 17,183. 0 11,199. 0 8,587. 0 18,622. 0 0. 92 12. 3% 43. 4% 21,832. 0 12,289. 0 12,164. 0 9,332. 0 12,625. 0 0. 97 12. 4% 43. 4% 2. 9% -28. 5% 8. 6% 8. 7% -32. 2% 0. 05 – LCU, m LCU, m LCU, m LCU, m 1,927. 0 8. 0 (1,651. 0) 284. 0 2,371. 0 (1,129. 0) (1,547. 0) (305. 0) (203. 0) (1,697. 0) 1,199. 0 (701. 0) – LCU, m LCU, m LCU, m 13,822. 0 10,788. 0 26,707. 0 13,877. 0 11,309. 0 27,578. 0 13,874. 0 12,378. 0 29,209. 0 0. 0% 9. 5% 5. 9% IPC Statistical Database LCU, m LCU, m LCU, m 148,066. 0 88,384. 0 614. 0 147,434. 0 85,496. 0 802. 146,923. 0 84,623. 0 928. 0 – Source: Deutsche Post DHL annual reports 2010-2012, IPC analysis Note: Change represents year-on-year development from 2011 3 IPC Carrier Intelligence Report – Deutsche Post DHL Key stakeholder figures Share price up by almost 40% over 2012 Shares Share price, year-end Earnings per share Human resources Average full-time equivalents Average part-time employees Women in management Absenteeism rate EOS response rate Total employee satisfaction Employee engagement Customer index Business customer satisfaction Consumer satisfaction Sustainability Total CO2 emissions LCU LCU 010 12. 09 2. 10 2011 11. 88 0. 96 2012 16. 6 1. 37 Change 39. 7% – % % % 421,274 63,126 17. 0% 7. 4% 79. 0% 73. 0 67. 0 423,348 65,322 17. 6% 7. 4% 80. 0% 76. 0 n/a 428,287 62,523 18. 5% 7. 6% 80. 0% 76. 0 n/a 1. 2% -4. 3% 0. 9 0. 2 0. 0 0. 0 n/a n/a n/a 95. 0 n/a 96. 0 1. 0 t 28,400,000 28,200,000 n/a Retail network Wholly-owned retail outlets Contracted retail outlets Delivery performance Domestic letter quality performance (D+1) Domestic letter quality USO requirement (D+1) Domestic parcel quality performance Domestic parcel expected business-day delivery Domestic letter and parcel ratesStandard letter, 0-20g Standard letter, 20-50g Economy parcel, 2-3kg 2 19,998 2 19,998 n/a n/a % % % % 95. 4% 80% n/a n/a 95. 4% 80% n/a n/a n/a 80% n/a n/a 0. 0 â‚ ¬ â‚ ¬ â‚ ¬ 0. 55 0. 90 6. 90 0. 55 0. 90 6. 90 0. 55 0. 90 6. 90 0. 0% 0. 0% 0. 0% Source: Deutsche Post DHL annual reports 2010-2012, IPC analysis Note: Change represents year-on-year development from 2011 4 IPC Carrier Intelligence Report – Deutsche Post DHL Germany: macro environment Low unemployment and higher wages will lift economy in 2013 Economics †¢ †¢ †¢ †¢ †¢ †¢ †¢ % 4% 2% 0% -2% -4% -6% 07 08 09 10 11 Infl ation 12 13 14 15 16 17 Trade Exports: â‚ ¬1,034,140. 5m (? 8. 0%) 1. France 9. 6% 2. United States 6. 9% 3. Netherlands 6. 4% 4. China 6. 1% 5. United Kingdom 6. 0% Machinery & transport equipment, chemicals and food, drink & tobacco Demographics †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ †¢ 10% 8% 6% 4% 2% 0% 07 08 09 10 11 12 13 14 15 16 17 Unemployment rate GDP, constant prices: â‚ ¬2,436,330m GDP, current prices: â‚ ¬2,570,080m GDP per capita: â‚ ¬29,729. 4 (? 3%) GDP per capita (PPP-adjusted): â‚ ¬25,756. 3 (? 0. %) GDP related to agriculture: 1% GDP related to industry: 26% (? 4 percentage points) GDP related to service: 73% (? 4 percentage points) 348,672 km2 81,770,000 inhabitants (? 0. 2%) 234. 5 inhabitants per km2 Median age: 44. 9 years (2nd) Corruption perception: 8. 0 (? 0. 1) 39. 9m households Broadband subscribers: 31. 6% Urban population: 73. 8% Employed population: 50. 2% Imports: â‚ ¬880,951. 0m (? 9. 7%) 1. Netherlands 12. 9% 2. France 7. 6% 3. China 7. 1% 4. Belgium 6. 2% 5. Italy 5. 4% Machinery & transport equipment, chemicals and mineral fuels & lubricants Real GDP growthEconomic outlook The German economy is expected to recover from a weak end to 2012 with growth from the first quarter of 2013. With exports projected to recover and retail sales experiencing a welcome recovery, estimated GDP growth ranges from 0. 6 to 1. 3% in 2013 (2014: 1. 5 to 2. 4%). Unemployment is currently at its lowest for two decades, with business facing a shortage of skilled labour. Pay increases of up to 6. 5% awarded in 2012 should bolster consumer sentiment through to 2014. The healthy outlook is expected to generate improved public finances, turning the federal budget deficit to surplus in 2013.Source: The economist – Pocket World in Figures 2012 Edition, IMF, Bloomberg, ITC Trade Map, CIA World Factbook, ITU, Transparency International, IPC analysis Note: Brackets represent year-on-year development from 2010 or world ranking 5 IPC Carrier Intelligence Report – Deutsche Post DHL Germany: market & consumers Increasing number of consumers purchasing online Logistics market (bn T-km) Inland waterways 550 500 450 400 350 300 250 200 150 100 50 0 Financial services market (â‚ ¬bn) Road 9,000 -8% 8,000 7,000 6,000 -9% 5,000 4,000 3,000 2,000 1,000 0 Assets, all banks +11% Commentary Rail 2007 2008 2009 2010 2007 2008 009 2010 2011 According to the latest available figures, while German road freight grew by only 1. 8% in 2010 to 313bn Tonnekilometres (T-km), rail and waterways each expanded by around 12% to 107 and 62bn T-km respectively. Bank-owned assets increased by 11% over the fiveyear period to â‚ ¬8. 46tn. Household consumption grew by 1. 5% in 2011 after correcting for inflation, fuelling a German retail market which has remained steady despite the crisis in the Eurozone. The proportion of surveyed consumers purchasing online grew by 6 percentage points (p. p. ) in 20 11 to 54%, and average growth since 2002 has been above 4 p. . Broadband penetration seems to be reaching a plateau, with an increase of half a p. p. in 2011. Consumption expenditure Private final consumption expenditure, growth 2. 0% Online purchasing habits Last online purchase in the last 3 months Last online purchase more than a year ago / never ordered 100% Digitisation Internet users Broadband subscribers 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 1. 5% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2007 2008 2009 2010 2011 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 1. 0% 0. 5% 0. 0% -0. 5% 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011Source: Eurostat, ITU, OECD, IPC analysis Note: T-km=Tonne-kilometres, representing the transport of one tonne of goods (including packaging and weight of transport units) over a distance of one kilometre. p. p. = percentage points 6 IPC Carrier Intelligence Report – Deutsche Post DHL Germany: corporates & media Newspaper ad market con tinues to decline but remains largest medium Forbes Global 2000 Media spend (â‚ ¬m) -4% Top 10 advertisers 1. Procter & Gamble Media-Saturn-Holding Ferrero Aldi Unilever L'Oreal Axel Springer Lidl Edeka 2010 2011 2012 +5% +27% 0% 2. 3. 4. 5,943 5,839 5,715 3,885 3,954 4,071 4,160Top 5 by revenue 17 Volkswagen Group (Auto & Truck Manufacturers) 409 E. ON (Electric Utilities) 37 Daimler (Auto & Truck Manufacturers) 50 Allianz (Diversified Insurance) 50 Siemens (Conglomerates) 3,465 5. 6. 7. 8. 9. 3,488 3,461 Top 5 by profits 17 Volkswagen Group (Auto & Truck Manufacturers) 50 Siemens (Conglomerates) 74 BASF (Diversified Chemicals) 37 Daimler (Auto & Truck Manufacturers) 61 BMW Group (Auto & Truck Manufacturers) Top 5 by market value 50 Siemens (Conglomerates) 227 SAP (Software & Programming) 74 BASF (Diversified Chemicals) 17 Volkswagen Group (Auto & Truck Manufacturers) 37 Daimler (Auto & Truck Manufacturers) 4% +10% 692 706 719 +8% 766 797 827 3,067 3,473 75 79 Cinema 82 10. Volk swagen Group Magazines Internet TV Newspapers Radio Outdoor Media review & outlook All digital media will gain share as they become more and more important for advertisers. The growth in the smartphone market and the implementation of full-video ads in websites will lead to increased budgets. Magazines and newspapers in particular will have a different position in the future as a lot of information and entertainment is provided by internet sites.Along with digital media, cinema, outdoor and TV helped to drive German ad market in 2012. Source: www. forbes. com/global2000, ZenithOptimedia Western Europe Market & Mediafact 2011, ZenithOptimedia Advertising Expenditure Forecasts December 2011, IPC analysis Note: Forbes Global 2000; numbers under top 5 represent global ranking 7 IPC Carrier Intelligence Report – Deutsche Post DHL Governance & strategy â€Å"The provider, investment and employer of choice in its market† www. dp-dhl. com Chairman of the Board Prof. Dr.Wulf vo n Schimmelmann Chairman 2009Born 1947 Other board positions: †¢ Accenture †¢ Thomson Reuters Chief Executive Officer Dr. Frank Appel CEO 2008Born 1961 Ownership 25. 5% state owned KfW Bank 74. 5% freely floating Organisation Previous positions: †¢ Managing Director, DP †¢ Partner, McKinsey Corporate Centre Deutsche Post DHL Vision & strategy Vision †¢ To remain The Post for Germany as well as The Logistics Company for the world Chairman of the Board of Management Dr. Frank Appel Finance, Global Business Services Lawrence Rosen Personnel Angela TitzrathStrategy †¢ Strong divisional focus: strategic priorities are individually set for the Mail, Express, Global Forwarding / Freight and Supply Chain divisions †¢ Group-wide initiatives: the new commercial organisation ‘Customer Solutions & Innovation' provides customers seeking solutions from across DHL divisions with easier access to services †¢ Unified corporate culture: corporate responsib ility initiatives under the motto of ‘Living Responsibility' focus on protecting the environment, disaster management and championing education Divisions Deutsche Post DHL Mail Jurgen Gerdes Express Ken AllenGlobal Forwarding, Freight Roger Crook Supply Chain Bruce Edwards Source: www. dp-dhl. com, Deutsche Post DHL annual report 2012 8 IPC Carrier Intelligence Report – Deutsche Post DHL Quarterly performance Q4 2012: Group revenue up 3% from Q4 2011; 7% increase for P Revenue and profitability +3% 15,000 14% 12% 10,000 5. 2% 5,000 4. 2% 4. 0% 10% 8% 4. 4% 4. 2% 6% 4% 2% 0 Q4 2011 Q1 2012 Q2 2012 EBIT margin Q3 2012 Q4 2012 0% Segment performance (â‚ ¬m) +3% +7% 8. 000 7. 000 6. 000 5. 000 4. 000 3. 000 2. 000 1. 000 0 Q4 2011 Mail Q1 2012 Parcels & Express Q2 2012 Logistics & Freight Q3 2012 Q4 2012 0%Total revenue, â‚ ¬m Volume Total international addressed mail Unaddressed admail 6,000 5,000 4,000 3,000 2,000 1,000 0 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 Addr essed admail Priority or standard mail -4% Parcels and Express volume Parcels and Express 300 250 200 150 100 50 0 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 +7% Commentary Consolidated revenue rose â‚ ¬451m (3. 2%) yearon-year to reach â‚ ¬14,577m in Q4 2012. EBIT margin remained steady compared to Q4 2011 but dipped slightly on the previous quarter. The Parcels & Express division saw robust revenue growth, up 7% year-on-year.The strong performance was attributable to a significant rise in volumes (see left). Logistics revenues also increased year-on-year, while Mail division revenue stabilised. Mail volumes were down 4% year-on-year, accelerated by divestments in the international mail segment (-19. 2%). Source: Deutsche Post-DHL annual and interim reports 2011-12, IPC analysis 9 IPC Carrier Intelligence Report – Deutsche Post DHL Corporate performance Higher revenues with continued increase in EBIT margin in 2012 Revenue and profitability 60,000 50,000 40,000 30,000 20, 000 10,000 0 2008 Total revenue 2009 EBIT margin 2010 Net profit margin 2011 2012 -1. % -2. 2% 0. 5% 4. 9% 3. 4% 0. 5% 2. 3% 4. 4% 3. 1% -16% +11% +2% +5% 7% 6% 5% 4% 3% 2% 1% 0% -1% -2% -3% Cash flow 203 4. 6% 1,697 1,199 3,123 Beginning of period Cash flow Operating activities Investing activities Financing activities Segment information 2012 (2008) 2% (2%) 23% (25%) Share price development 2012 (2008) 20. 0 Commentary Consolidated revenue increased by 5. 1% to â‚ ¬55,512m in financial year 2012, with positive currency effects accounting for around two-thirds of this increase. The proportion of consolidated revenue generated abroad grew to 69. 7%,. Changes in the portfolio reduced revenue by â‚ ¬216m.At â‚ ¬2,665m, EBIT was 9. 4% up on the prior-year figure. Compared to 2008, Logistics and freight divisions have grown relative to other units and now generate 53% of consolidated revenue (Mail: 23%). In 2012 the Group’s share price outperformed the DAX for the second year running. 30% (31%) 15. 0 53% (50%) 22% (25%) 70% (69%) 10. 0 15,000 10,000 5,000 5. 0 Mail Parcels & express Logistics & freight Postal retail Domestic revenue International revenue 0. 0 1/1/01 1/1/03 1/3/05 1/2/07 1/2/09 1/3/11 0 1/1/13 Share price, â‚ ¬ Traded volume Source: Deutsche Post DHL annual reports 2008-2012, IPC analysis 0 IPC Carrier Intelligence Report – Deutsche Post DHL Business units Improved profitability for P and Logistics & freight Mail â€Å"Deutsche Post DHL is Europe’s largest postal company. It offers all types of products and services to both private and business customers, physical, hybrid and electronic letters and merchandise to special services such as cash on delivery and registered mail† Mail division Revenue in 2012 was on par with 2011, reaching â‚ ¬13,972m despite three fewer working days, which however had a noticeably negative impact on transactional mail.Strong results in the Parcel Germany unit (+9. 4%) balanced declines in transactional and addressed advertising mail. EBIT reached â‚ ¬1,051m, 5. 1 % below the prior-year figure, and was reduced by â‚ ¬151m as a result of an additional VAT payment demanded by the German tax authorities. Overall market share declined from 63. 7% to 62. 7%. Revenue, â‚ ¬m 15,000 EBIT margin -3% 20% 15% 10% 5,000 5% 0% 2008 2009 2010 2011 2012 Parcels & express â€Å"In the Express division, Deutsche Post DHL transport urgent documents and goods reliably and on time from door to door.The network spans more than 220 countries and territories, in which some 100,000 employees provide services for more than 2. 6m customers† Express division Excluding currency effects and the impact of a certain divestments in 2011, revenue increased by 6. 8% to â‚ ¬12,378m in 2012, a result still below precrisis levels. EBIT for the Express division however rose to a new high, reaching â‚ ¬1,108m (a margin of 8. 7%). The result was driven by revenue growth in all regions as well as one-time effects connected to restructuring provisions in the United States.Business trend was particularly dynamic in the Americas region, with revenue up by 20. 6% to â‚ ¬2,276m in 2012. Revenue, â‚ ¬m 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 2008 2009 2010 2011 2012 EBIT margin -6% 20% 15% 10% 5% 0% -5% -10% -15% -20% Logistics & freight â€Å"With a wide range of coverage and comprehensive offering for transporting freight by air, sea or land, DHL is one of the leading global freight and logistics companies. The Supply Chain business provide contract logistics solutions along the entire supply chain† Global forwarding/freight division Revenue grew by 3. % including positive currency effects of â‚ ¬507m. EBIT in the division improved due to high gross profit margins and constantly increasing efficiency. Supply chain division Increased EBIT was driven by improved contract portfolio management and cost efficiencies, compensating for mar gin pressure and costs associated with new customers. DHL is the leader in a fragmented market with a share of 7. 8%. Revenue, â‚ ¬m 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 2008 2009 2010 2011 2012 -5% 10% 5% 0% EBIT margin +8% 15% 10,000 0 Source: Deutsche Post DHL annual reports 2008-2012, IPC analysis 1 IPC Carrier Intelligence Report – Deutsche Post DHL Operations Year-on-year increase in P volume of almost 10% Mail volume International addressed mail Unaddressed admail 30. 000 25. 000 -12% 20. 000 15. 000 10. 000 5. 000 0 2008 2009 2010 2011 2012 -7% Addressed admail Transactional mail Parcels & express volume +24% Commentary Transactional mail volumes fell by 3. 0% year-on-year with private customer volumes declining much more than business customer volumes. In the Dialogue Marketing business unit, total sales volumes declined slightly over the course of the year.Unaddressed advertising mail was up year-on-year, whilst addressed advertising mail declined. D ivestment of a bulk mail business in the Netherlands and domestic business in the UK resulted in a large drop in international mail volumes. The flourishing e-commerce business is the primary reason for this consistently strong growth in parcel volumes, up 9. 8% in 2012. By year-end, 42,8129 FTEs were employed in more than 220 countries and territories, 1. 1 % more than in 2011. The retail network was fully contracted and stable in 2011. 1. 000 900 800 700 600 500 400 300 200 100 0 2008 2009 2010 2011 2012 EmployeesAverage full-time equivalents -4% Employees per business unit 2012 (2008) 3% (3%) 0% +1% 34% (32%) 43% (40%) Retail network Wholly-owned retail outlets Contracted retail outlets +48% 20. 000 +1% 15. 000 0% 500. 000 400. 000 300. 000 -4% 10. 000 200. 000 100. 000 0 2008 2009 2010 2011 2012 Mail Parcels & Express 20% (25%) Logistics & Freight Corporate 5. 000 0 2008 2009 2010 2011 Source: Deutsche Post DHL annual reports 2008-2012, IPC analysis 12 IPC Carrier Intelligence R eport – Deutsche Post DHL Human resources Significant increase in women in management since 2008 Part-time employees Average part-time employeesGender 2011 (2008) 2012 (2008) 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 2008 2009 2010 2011 -13% 18,5% (13. 5%) 36,7% (37. 7%) 63,3% (62. 3%) 81,5% (86. 5%) 2012 Women in total workforce Men in total workforce Women in management Men in management Absenteeism & staff turnover Staff turnover 2008 Absenteeism rate Satisfaction & engagement Employee satisfaction Commentary While the number of part-time employees employed by Deutsche-Post DHL has fallen by 13% since 2008, the proportion of women in the Group’s workforce dropped slightly over 2008-11 (the most recent data available).In terms of management, the company has seen an increase of five p. p. over the period, reaching 18. 5% in 2012. The company is committed to filling 25-30% of vacant management positions with women. Staff turnover fell significantly over 2009-11. Absenteeism continued to increase in 2012, reaching 7. 6%. Employee satisfaction has remained constant over the last three years. 2010 2009 2010 2011 2011 2012 2012 0% 2% 4% 6% 8% 10% 12% 14% 0 10 20 30 40 50 60 70 80 90 100 Source: Deutsche Post DHL annual reports 2008-2012, Deutsche Post DHL corporate social responsibility reports 2010-2011, IPC analysis 3 IPC Carrier Intelligence Report – Deutsche Post DHL Corporate responsibility Significant increase in the number of trainees hired Environmental responsibility â€Å"The primary focus of our environmental protection program GoGreen is to minimise our business operations’ greatest impact on the environment – CO2 emissions. We are also working to limit impacts where our business activities affect the environment in other ways† By the year 2020, the Group intends to improve the CO2 efficiency of own operations (Scope 1 & 2) and those of subcontractors (Scope 3) by 30% compared with 2007.In 2012, Scope 1 & 2 CO2 emissions were approximately 5. 4m tonnes (previous year: 5. 3m). Direct CO2 emissions rose slightly mainly due to the increased demand for air transport. Scope 3 emissions data for 2012 will be available upon the release of the CSR report in April 2013. CO2 emissions (t) CO2 emissions, scope 1&2 6,000,000 +31% 5,000,000 4,000,000 3,000,000 2,000,000 1,000,000 0 2009 2010 2011 2012 2010 2011 2012 +6% +2%Financial responsibility â€Å"We aim to strike a balance between our economic goals and society’s requirements by putting our experience and global presence to good use to help people and the environment† Net asset base (operating assets-operating liabilities) increased by â‚ ¬1,122m to â‚ ¬15,478m in 2012 due, in part, to the Group’s investments in software and IT systems and the purchase of freight aircraft as well as replacement and expansion investments in warehouses, sorting systems and vehicle fleet. A 42. 2% increase in net working capital was mainly attributable to the decline in liabilities and other items. Revenue per employee grew by 4% YOY.Employee value creation Revenue per employee +15% 140,000 120,000 100,000 80,000 60,000 40,000 20,000 0 2008 2009 2010 2011 2012 -12% +2% +4% Social responsibility â€Å"Bundled under the motto â€Å"Living Responsibility†, our efforts focus on three areas: environmental protection (GoGreen), disaster management (GoHelp) and championing education (GoTeach)† Deutsche Post DHL aims to actively promote the diversity of its workforce and attract a wide range of applicants. Measures to improve work-life balance available to employees in Germany include support services such as back-up childcare facilities for last-minute and emergency childcare.In 2011 more than 75% of trainees were offered continued employment. The number of trainees has increased by 31% since 2008. Trainee headcount Trainees 5,000 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 0 Source: Deutsche Post DHL annual reports 2008-2012, Deutsche Post DHL corporate social responsibility reports 2010-2011, IPC analysis 14 IPC Carrier Intelligence Report – Deutsche Post DHL Acquisitions & divestments 2009- Acquisitions Year 2012 Company LuftfrachtsicherheitService GmbH Exel Saudia LLC All you need GmbH 2SFG Tag Belgium SA CC DE Sector Logistics DivestmentsYear 2012 Company Deutsche Postbank Group (remaining shares) DHL Express Canada Exel Transportation Services Inc. Exel Transportation Services Inc. Innogistics LLC Exel Delamode Logistics SRL Fulfilment Plus GmbH 4C Associates Ltd. DHL Container Logistics UK Ltd. Global Mail Services SAS Deutsche Postbank Group CC DE Sector Regional Focus: Acquisitions 0 1 2 3 4 5 6 7 8 9 10 11 12 13 Region 4 3 3 3 Bank Germany US Rest of world 2012 2012 2012 2012 SA DE UK BE Logistics 2011 Mail Logistics Logistics 2011 CA Logistics CA Parcels Europe Business focus: Acquisitions US Logistics 1 2 3 4 5 6 7 8 9 10 11 12 13 2011 2012 20 11 2011 2011 intelliAd Media GmbH Adcloud GmbH Eurodifarm srl. Standard Forwarding llc Tag EquityCo Limited LifeConEx llc Post Logistics Australasia Polar Air Cargo Worldwide, Inc. DE DE IT US Information Information Logistics Logistics 2010 2010 US RO Logistics Logistics Area 1 10 2 Mail Information Financial services Other 2010 2009 2009 DE UK UK Warehouse Consulting Parcels & Express Logistics 2011 KY Logistics Effect on cash flow (â‚ ¬m) Shipping 100 2011 2011 US AU Logistics Logistics 2009 FR Mail 50 0 -50 -100 2010 Acquisitions 2011 Divestments 2012 009 US Logistics 2009 DE Bank Source: Deutsche Post DHL annual reports 2009-2012, IPC analysis Note: CC (country code) 15 IPC Carrier Intelligence Report – Deutsche Post DHL Product launches Innovations in parcels, freight forwarding and e-document management DHL Easy Return Product category Parcel return Description DHL Easy Return is a new parcel product introduced in September 2012 by DHL Global Mail, the DHL unit resp onsible for international mail and B2C parcels. Features includes software to create return labels via a web portal and Track & Trace functionalities.Retailers can now manage return volumes from almost all EU countries via a standardized process. Target group Retailers Read more Door-to-more Product category Freight forwarding Description In June 2012, DHL Global Forwarding, Freight, the air and sea freight specialist within Deutsche Post DHL, launched an intercontinental door-to-door distribution service from Asia-Pacific to Europe. Door-ToMore combines DHL's intercontinental air freight transportation capabilities with its European ground distribution network. Target group Suppliers Read more DHL Packstation mTANProduct category Parcel collection / security Description DHL Paket Deutschland introduced the mobile Transaction Number (mTAN) In October 2012 at all of its 2,500 parcel machines across Germany. The mTAN will allow users to pick up their items using a temporary code sent directly to their mobile, replacing the existing PIN code. Target group Parcel customers Read more DocWallet Product category E-document management Description Tablets and smartphones have become a fixture of modern life, being used more and more by people in their jobs. But until now, integrating mobile devices into a company's IT system has posed a security challenge.The DocWallet app is Deutsche Post's solution to this problem. Target group Business users Read more Source: www. dp-dhl. com Note: Where no English language webpage exists, hyperlinks above link to external translation. 16 IPC Carrier Intelligence Report – Deutsche Post DHL Key press releases 2012- 2013 Quarter 2 †¢ Manages vending machines in Switzerland Quarter 1 †¢ Improves flexibility for road freight services through mobile solution †¢ GoGreen carbon neutral feature added to DHL Express Envelope shipping option †¢ Improves carbon footprint with new multimodal service 012 Quarter 4 â₠¬ ¢ Deutsche Post and ADAC reviewing possible entry into German long-distance bus market †¢ DocWallet – The secure documents manager for the iPad †¢ First mechanized delivery site now running †¢ Issues three bonds worth a total of EUR 2. 0 billion †¢ Current level of globalisation still lower than precrisis peak †¢ Switches to Fitch Ratings †¢ Simplified authorization and more security for DHL PackstationQuarter 3 †¢ Razorfish to develop digital strategy †¢ Postal rates for 2013 approved †¢ Opens Energy Center in Houston, Texas †¢ Express unit announces annual general price increase for 2013 †¢ Launches European return service for online retailers †¢ Proposes rate increase for letters for 2013 †¢ DHL now delivering parcels to customer's outlet of choice in Germany †¢ 400 million euros invested in letter mail network †¢ DHL marks the start of a unique City Logistics project in China †¢ Acquires onl ine marketing specialist intelliAd †¢ Launches MyDHL to enhance customer experience †¢ DHL Vision Suite opened up at DHL Innovation Center †¢ Completes Postbank transaction †¢ Angela Titzrath to become Deutsche Post DHL's Board Member for Personnel †¢ State aid ruling of European Commission will not affect net profit Source: www. dp-dhl. com 17 IPC Carrier Intelligence Report – Deutsche Post DHL Key press releases 20112011 Quarter 4 †¢ Pay online with giropay – now available at DHL Checkout †¢ EU Commission praises SEPA migration in Germany †¢ Appoints new COO for DHL Global Forwarding †¢ Appoints new CEO for DHL Freight †¢ International award for Sustainability Report †¢ Cooperation with IBM on E-Postbrief †¢ Appoints new CCO for DHL 012 Quarter 2 †¢ Introduces new recall solution for the automotive industry †¢ Introduces new multi-modal solution from Asia to Europe †¢ German financial authorit ies decide on VAT payment †¢ Federal government demand for repayment of state aid set at EUR298 million †¢ European letter price survey for 2012: Standard letter in Germany still inexpensive compared to 29 other countries †¢ Corporate Responsibility Report 2011: improves CO2 efficiency index by two index points Quarter 1 †¢ DHL Vision Suite opened up at DHL Innovation Center †¢ Completes Postbank transaction †¢ Angela Titzrath to become Deutsche Post DHL's Board Member for Personnel †¢ State aid ruling of European Commission will not affect net profit Quarter 2 †¢ DHL expands service for the pharmaceutical sector †¢ European letter price survey for 2011 †¢ Roger Crook follows Hermann Ude as Board Member for DHL Global Forwarding, Freight †¢ DHL wins EUR 10. 6 million deal with KPMG and expands Singapore Aerospace Hub Quarter 1 †¢ European Enterprise Award for Deutsche Post DHL †¢ DHL Express with quality certification for all European and U. S. facilities †¢ Dedication to global data protection is a successQuarter 3 †¢ DHL acquires 100 per cent ownership of LifeConEx †¢ Extends board member mandate of CFO Rosen for another five years †¢ E-Postbrief to become part of Europe's largest corporate network †¢ Williams Lea acquires the world's largest independent marketing execution and production agency, Tag †¢ DHL provides CO2-neutral transport for all private customer parcels throughout Germany Source: www. dp-dhl. com 18 IPC Carrier Intelligence Report – Deutsche Post DHL Outlook & targets 2012- Outlook Strategic targets Deutsche Post DHL expects consolidated EBIT to reach between â‚ ¬2. 72. 95bn in financial year 2013, assuming the world economy and trade grows by approximately 3% and the economy picks up momentum as the year progresses The mail division is expected to contribute between â‚ ¬1. 1-1. 2bn to consolidated EBIT. Compared with the previous year , an additional improvement in overall earnings to between â‚ ¬2-2. 15bn in the DHL divisions is forecastUnder the direction of new Board Member for Human Resources, Angela Titzrath, the Group will aim to develop a global HR management system under the â€Å"One HR† programme The Group aims to maintain and improve its presence and growth potential in the emerging Economies of Brazil, Russia, India, China and Mexico (BRIC + M). The Group’s Board of Management receives regular updates on business performance in these countries In 2013 the Group plans to invest a maximum of â‚ ¬1. 8bn. In the coming years, the figure is expected to fall back to a normal level. The focus will continue to be on IT, machinery, transport equipment and aircraft. Crossdivisional capital expenditure is expected to decrease slightly in 2013.Investments will again be centred on our vehicle fleet and IT Finance: Group strategy calls for paying out 40 to 60% of net profits as dividends as a ge neral rule. At the AGM on 29 May 2013, a â‚ ¬0. 70 dividend per share proposal for financial year 2012 will be put to shareholders On 6 September 2012, KfW sold 60 million Deutsche Post shares. This was the first placement since 2006 and it reduced KfW’s stake to 25. 5%; free float increased to 74. 5% The German Federal Network Agency approved Deutsche Post’s request for an adjustment in postage rates for 2013. The price for a standard domestic letter weighing up to 20g rose from â‚ ¬0. 55 to â‚ ¬0. 58 on 1 January 2013 Source: www. dp-dhl. com, Deutsche Post DHL annual report 2012 19 IPC Carrier Intelligence Report – Deutsche Post DHLInternational Post Corporation â€Å"The Leader for Postal Industry Intelligence and Research† To be successful in the postal industry today, strategic decisions must be based on relevant and time-critical business intelligence. With a team of experienced managers and analysts specialising in industry intelligence a nd research, IPC is able to provide essential knowledge on trends affecting the strategic direction of the postal industry. IPC Carrier Intelligence reports provide critical intelligence on the business performance and strategies of 40 leading global postal and logistics operators. These reports can be downloaded from the Market Intelligence section at www. ipc. be. A range of member-only publications and online tools can be accessed by individuals working for IPC members. These include:Statistical Database An online tool allowing members to generate statistical reports according to a variety of criteria, including macro economic, market, postal financial and operational data Global Postal Industry Report An industry benchmark report providing a holistic and in-depth review and analysis of industry performance Focus on the Future Report A publically available IPC and BCG joint-publication that takes a detailed and in-depth look at the future prospects of the postal sector IPC Market Intelligence Global Monitor A quarterly report presenting detailed and up-to-date confidential information on domestic and international postal volume and revenue trends If you work for an IPC member and you are not already registered, please visit the member login page at our website. 20 IPC Carrier Intelligence Report – Deutsche Post DHL International Post Corporation Avenue du Bourget 44 1130 Brussels, Belgium Tel +32 (0)2 724 72 11 Fax +32 (0)2 724 72 32 www. ipc. be  © IPC 2013 Further IPC Carrier Intelligence Reports available at www. ipc. be

Orion essays

Orion essays Orion has been recognized as distinct group of stars for thousands of years. The Chaldeans knew it as Tammuz, named after the month that the familiar belt of stars first rose before sunrise. The Syrians called it Al Jabbar, the Giant. To the ancient Egyptians it was Sahu, the soul of Osiris. However in Greek mythology, Orion was a beautiful giant hunter. There are many legends about Orion and several variations about his death and why he was placed in the stars. One story tells of his boast that he would eventually rid the earth of all its wild animals. When the Earth goddess Gea heard of this she became upset and sent a Giant Scorpion to sting him to death. Now even after death that scorpion chases him around the sky. If you notice scorpio and Orion are never in the sky together. Another story says that Artemis the goddess of hunting fell in love with Orion. And when Orion was swimming Artemis was speaking to her brother Apollo. He bet her that she could not shoot a dot on the distance. She hit the target right on but had been tricked. She had shoot Orion. She put her love, Orion in the sky. And yet another tells how Orion raped Artemis. And she took her revenge upon him, when she shot him. Now seeing as there are several variations of his death you would have to choose which one you like best and go with it. There are two stars that are well know in the constalation of Orion. The first one is know as Betelgeuse, also called Alpha Orinis. It is one of the brightest stars in the constelation of Orion. It is an irregular because it changes brightness and size but has no regular periods of veration. It is classified as a red supergiant and it is 600 times the size of the sun. The other star to be Mentioned is Rigel also known as Beta Orionis. It is the Brightest star in the constelation and the seventh brightest star in the heavens. The Location of both stars can be seen on the picture of Orion. ...

Political Party Logos - Republican Elephant and Democrat Donkey

Political Party Logos - Republican Elephant and Democrat Donkey Republicans have long been associated with elephants, and Democrats have embraced the  donkey for centuries in American politics. Related Story:  Why Republicans Are Red and Democrats Are Blue But where did those icons come from? And why have the elephant and donkey symbols stood the test of time? About the Democratic Donkey The Democrats use of the donkey has its roots in the presidential campaign of 1828, often described as one of the dirtiest political campaigns in U.S. history. Related Story: Do Negative Ads Work? President John Quincy Adams was being challenged by  Democratic Andrew Jackson, who had a colorful history that his opponents sought to capitalize on.  As 19th Century history expert Robert McNamara has written: For those who detested Andrew Jackson, there was a goldmine of material, as Jackson was famed for his incendiary temper and had led a life filled with violence and controversy. He had taken part in several duels, killing a man in a notorious one in 1806. When commanding troops in 1815, he had ordered the execution of militia members accused of desertion. Even Jackson’s marriage became fodder for campaign attacks. Jacksons political opponents took to referring to him as a jackass, a  derogatory term the candidate eventually embraced. Explains Smithsonian: Emboldened by his detractors, Jackson embraced the image as the symbol of his campaign, rebranding the donkey as steadfast, determined, and willful, instead of wrong-headed, slow, and obstinate. Related Story:  Print a Coloring Page Showing  the Donkey and Elephant The image of Jackson as a donkey stuck. In January of 1870,  Harpers Weekly political cartoonist and loyal  Republican  Thomas Nast began using the donkey to represent Democrats on a regular basis and the imagery stuck. The cartoon was titled  A Live Jackass Kicking a Dead Lion. About the Republican Elephant Nast is responsible for the Republican elephant, as well. He first use an elephant to represent Republicans in a  Harpers Weekly cartoon in November of 1874. He would go on to use it many more times, though it remains uncertain why, specifically, Nast chose an elephant to represent the Republican Party. Wrote The New York Times: By the 1880 presidential election, cartoonists for other publications had incorporated the elephant symbol into their own work, and by March 1884 Nast could refer to the image he had created for the Republican Party as â€Å"The Sacred Elephant.†

The Concept of Ethnocentrism Essay Example | Topics and Well Written Essays - 1000 words

The Concept of Ethnocentrism - Essay Example Several nations and their cultures have placed themselves at the top of an imagined hierarchy of cultures and nations and therefore they have assigned other cultures lower ranks than theirs. This has led to the incorporation of the belief that one nation, its culture is superior, and that it will always be ahead of the rest hence making people believe this form of deception naturally. This form of belief has resulted in a few nations becoming the center of admirations making all other nations to strive to emulate the nations at the center in order to move higher in the imaginary rank. For example, the United States of America has always thought of itself as more powerful, more economically positioned, and as generally better in all spheres than other nations. This has been evidenced by the country's dabbling in the matters of other nations without much regard to the right formality that should be followed. A good illustration of this dabbling in the country's current involvement in a ffairs of Middle East, which is mainly castigated by the perceived belief that it is a superpower. This has led to the country spending a lot on affairs of other countries, which are not necessarily in its control, rather than focusing on funding development in needy developing countries. Cultural ethnocentrism continues to prevail in the majority of the African communities where the communities believe that these cultures are better than the rest and they in, particular, tend to be unreceptive to the western culture. They normally feel that their cultural order is threatened by the arrival of new groups and they thus strive to resist what they term as invaders in their communities. This evidenced by the disagreements in cultural markers of identity such as clothing and other visible elements which the people try by all means possible to uphold them despite the foreign influence.

Healthcare and Health Policy Essay Example | Topics and Well Written Essays - 1000 words - 1

Healthcare and Health Policy - Essay Example Global standards of healthcare quality also helped developing countries offer more healthcare services. For example, several customers from developed countries like the United Kingdom and Canada make use of the healthcare service offered at Indian hospitals. Many Indian hospitals give quality health care services that are of reasonable cost. Circulation of health professionals is considered to be one of the impacts of globalization in healthcare sector. The movement of healthcare professionals is found to be negatively affecting developing countries. Young professionals from developing countries settle in developed countries. Developed countries lack medical healthcare professionals and recruit professionals from developing countries. The movement of professionals is done through international recognition of professional degrees. The movement of patients is a new trend. The trend is termed as medical tourism. Fertility treatment provided in western European countries attracts people from the United States. The fertility treatment in European countries cost only half of the treatment cost in the United States. The Elective surgery is cheaply provided in highly sophisticated Indian hospitals. The cost is only 20% of the cost of the same treatment in the Western countries. National initiatives are preferred over personal i nitiatives these days. For example, Tunisia had organized a conference in 2004 targeting health care purchasers from different countries. Even the purchasers from public systems would be interested in these types of offers as there is a significant reduction in healthcare costs. The same trend can cause several negative impacts. When certain countries offer healthcare facilities to rich foreigners, they ignore the local population who cannot afford the same expense. Local population will not be benefited by the healthcare service if the service is busy serving the foreigners. Developing countries are thus negatively